Trauma-Informed Care: What It Is & Why It Matters for Business

Trauma Informed Care What It Is & Why It Matters for Business

When someone comes to you with a complaint or report of wrongdoing, you’re at a critical crossroads. How you respond in those first moments can determine whether you’re facing a manageable situation or a costly legal battle that damages your organization’s reputation for years to come. I’ve overseen the representation of traumatized clients in thousands […]

Transforming Legal Risk into Organizational Growth

Legal risks aren’t just threats to be avoided—they’re hidden opportunities for organizational transformation. While many companies react defensively to potential legal issues, forward-thinking organizations recognize these challenges as valuable signals pointing toward needed improvements.

Why Trauma Matters in Organizational Complaint Handling

Organizational Complaint Handling is crucial in recognizing the signs and impact of trauma. When organizations fail to do so, they risk escalating conflicts, increasing the likelihood of litigation, and damaging trust within the workplace. Rebecca Sposita helps organizations improve their complaint handling processes by incorporating trauma-informed approaches Effective complaint leads ensure that concerns are addressed […]