The Basics of Trauma-Informed Care Explained
When someone comes to you with a complaint, you’re standing at a critical crossroads. The way you respond in those first moments can either help heal or cause additional harm. I’ve overseen the representation of clients in thousands of cases, and I’ve learned that the institutional response often causes more damage than the initial incident. […]
The Power of Apology: How Acknowledging Mistakes Can Prevent Litigation
In the fast-paced and often complex world of business, mistakes are inevitable. Whether it’s a miscommunication with a client, a workplace conflict, or a failure to address an employee’s concern, these missteps can lead to frustration, dissatisfaction, and in many cases, legal action. However, one of the most underutilized yet powerful tools for preventing legal […]
Understanding the Rising Legal Risks in Today’s Corporate Environment
No organization wants to deal with conflicts, injuries, and damage. No organization wants to devote untold hours and dollars to investigating and resolving such matters, but all organizations do so at some point. I’ve overseen the representation of traumatized clients in thousands of cases, and what I’ve learned is this: the institutional response often causes […]
The Role of Transparency in Building Trust with Employees and Clients
Transparency is one of the most critical elements in fostering trust within an organization. When employees and clients feel that an organization is open, honest, and clear in its communication and processes, they are more likely to engage positively and less likely to resort to legal action when issues arise. On the other hand, organizations […]