Trauma-Informed Care: What It Is & Why It Matters for Business
When someone comes to you with a complaint or report of wrongdoing, you’re at a critical crossroads. How you respond in those first moments can determine whether you’re facing a manageable situation or a costly legal battle that damages your organization’s reputation for years to come. I’ve overseen the representation of traumatized clients in thousands […]
The Basics of Trauma-Informed Care Explained
When someone comes to you with a complaint, you’re standing at a critical crossroads. The way you respond in those first moments can either help heal or cause additional harm. I’ve overseen the representation of clients in thousands of cases, and I’ve learned that the institutional response often causes more damage than the initial incident. […]
Trauma-Informed Care: Key Principles & Benefits
When someone comes to you with a complaint or report of wrongdoing, you’re standing at a critical crossroads. How you respond in those first moments can either help someone heal or cause additional harm that reverberates for years. I’ve overseen the representation of traumatized clients in thousands of cases, and I’ve learned something crucial: the […]
How Trauma-Informed Policies Can Prevent Litigation
In recent years, trauma-informed care has become a focal point in healthcare, education, and social services. But trauma doesn’t just affect patients or students—it plays a critical role in workplace dynamics as well. When employees experience trauma, whether from workplace harassment, discrimination, or personal issues outside of work, their ability to report and navigate conflict […]
Why Trauma Matters in Organizational Complaint Handling
Organizational Complaint Handling is crucial in recognizing the signs and impact of trauma. When organizations fail to do so, they risk escalating conflicts, increasing the likelihood of litigation, and damaging trust within the workplace. Rebecca Sposita helps organizations improve their complaint handling processes by incorporating trauma-informed approaches Effective complaint leads ensure that concerns are addressed […]